Frequently Asked Questions
Everything you need to know about our high-performance electronics.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you offer a warranty on your electronic products?
Yes, all Petoi hardware comes with a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories and cables to be eligible for a full refund.
Are software updates included with my purchase?
Absolutely. We provide free firmware and software updates for all our devices to ensure you always have access to the latest features and security patches.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.